Online Refund Policy
If you wish to return an item purchased online for any reason you have 14 days after the day of delivery to do so. We will make a full refund as long as the items are returned in a saleable condition. Custom designed jewellery, special orders and earrings are regrettably non returnable. Our refund policy does not affect your statutory rights. For further information on your statutory rights, visit www.consumerdirect.gov.uk. **Please note this policy applies to web purchases only.
If you wish to return an item purchased online please contact us on: sales1@johnmacintyre.co.uk
to arrange your return.
In-store Exchange Policy
Goods will be accepted for exchange or store credit only if returned in a saleable condition within 30 days of receipt. **Custom designed jewellery, special orders and earrings are regrettably non returnable. This does not affect your statutory rights.
**Sale items cannot be purchased in conjunction with any other offer and are non-returnable.
How to Return an Online Purchase
Please contact us on: sales1@johnmacintyre.co.uk quoting your web order number and we will provide details on how to your return your item/s. Please ensure you include your returns reference number when sending back with your item. Then Place the items into their original presentation boxes and make sure the parcel is sealed securely. You should also place the receipt you received with your order into the parcel. If the returned item/s are posted to John Macintyre & Son we cannot accept responsibility for items lost in transit and not returned. We would advise that any returns are made with a proof of postage certificate or recorded delivery.
John Macintyre & Son
KING OF DIAMONDS
14 Mitchell Lane
Glasgow
Scotland
G1 3NU
sales1@johnmacintyre.co.uk
Phone 0141 221 2164
Cancelling an Order Before Dispatch
If you change your mind after placing an order, you can cancel it at any time before we dispatch it by contacting us on: sales1@johnmacintyre.co.uk. You will need to give us your name and address details, as well as the details of your order.
Pricing and Payment
Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Prices quoted on the website are applicable exclusively to goods purchased through this website. While we make every effort to ensure that the goods shown on our website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If the goods you have ordered online are unavailable, you will be notified as soon as possible. If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order.
What information about me is collected and stored?
Personally identifiable information is information that identifies you or could reasonably be used to identify you personally (such as your real name, address, phone number or email address). For example, when you create an account with us, your account information is stored on this website’s server. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, special offers and new website features, unless you have opted not to receive promotional communications in connection with this website. We may also ask you to provide us with demographic information, information regarding your interests or similar information. Providing us with information about yourself is voluntary, and you can always choose not to provide certain information, but then you may not be able to take advantage of or participate in some of the website’s features.
Delivery
UK Customers
All online orders are sent via Royal Mail special delivery and are fully insured and we will email you with the Royal Mail tracking number once your order is dispatched. All purchases over £100 are inclusive of the free delivery.
**There is a £7.40 charge for any purchase under £100.
