Delivery and Returns Page

Goods will be accepted by John Macintyre & Son for exchange only if returned in a saleable condition within 14 days of purchase, with proof of purchase. Custom designed jewellery, special orders and earrings are regrettably non returnable unless faulty. Your statutory rights remain unaffected.

In-store Exchange Policy

Goods will be accepted for exchange or store credit only if returned in a saleable condition within 30 days of receipt. Custom designed jewellery,  special orders and earrings are regrettably non returnable. This does not affect your statutory rights.

Sale items cannot be purchased in conjunction with any other other and are non-returnable.

Online Refund Policy

If you wish to return your item for any reason you have 14 days after the day of delivery to do so. We will make a full refund as long as the items are returned in a saleable condition. Custom designed jewellery, special orders and earrings are regrettably non returnable. If the items have been removed from the Royal Mail bag or if the Royal Mail bag has been tampered with, we cannot refund or exchange the item due to hygiene reasons. Our refund policy does not affect your statutory rights. For further information on your statutory rights, visit Please note this policy applies to web purchases only.

How to Return Your Item

Please call us on 0121 221 2164 quoting your web order number and we will provide a returns reference number to send back with your item. Then Place the items into their original presentation boxes and make sure the parcel is sealed securely. You should also place the receipt you received with your order into the parcel. If the return items are posted John Macintyre & Son cannot accept responsibility for items lost in transit and not returned. We would advise that any returns are made with a proof of postage certificate or recorded delivery.

John Macintyre & Son
14 Mitchell Lane
G1 3NU

Phone +44 (0) 141 221 2164
Fax +44 (0) 141 226 2250

Cancelling an Order Before Dispatch

If you change your mind after placing an order, you can cancel it at any time before we dispatch it by calling us. You will need to give us your name and address details, as well as your order number. Phone +44 (0) 141 221 2164

Pricing and Payment

Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Prices quoted on the website are applicable exclusively to goods purchased through this website. While we make every effort to ensure that the goods shown on our website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable, you will be notified as soon as possible. If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order.

What information about me is collected and stored?

Personally identifiable information is information that identifies you or could reasonably be used to identify you personally (such as your real name, address, phone number or email address). For example, when you create an account with us, your account information is stored on this website’s server. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, special offers and new website features, unless you have opted not to receive promotional communications in connection with this website. We may also ask you to provide us with demographic information, information regarding your interests or similar information. Providing us with information about yourself is voluntary, and you can always choose not to provide certain information, but then you may not be able to take advantage of or participate in some of the website’s features.


All delivery methods are by Royal Mail which ensures delivery between Monday to Saturday before 1pm and a signature is required. All jewellery will be fully insured.

Delivery Price Timescale
Next Day Delivery Free for all orders over £50

£7 for all orders under £50

Order before 3PM and your order will be delivered before 1PM the following day (providing stock availability)
3-5 working days Free 3-5 working days
Delivery to Europe £10 3-5 working days
Delivery to rest of world £20 7-10 working days

Click and Collect

If you would prefer to collect your order in store free of charge please select this delivery option at the checkout. items can be collected from:

John Macintyre & Son
14 Mitchell Lane
G1 3NU

To collect an item in store you must bring photographic identification, proof of the cardholder’s address and the credit card used to pay for the item online. If your order is placed before 3pm Monday to Thursday your item can often be ready for collection the following working day, however we will let you know via email when your order is ready to collect.

Name & Registered Office:

G1 3NU

Company No. SC397143 Registered in United Kindgom

Phone +44 (0) 141 221 2164

Fax +44 (0) 141 226 2250

Black Friday Sales

Not available on existing orders. Discount applies only to 29 November – 2nd December. Not available on GIA Certified Diamonds.